Terms and Conditions

The following cancellation policy applies to all courses delivered by Drayton Bird Learning but does not apply to those delivered via affiliates. For details on refunds of affiliate programmes, please visit their website.

In Person Training courses

Customers, who have registered, paid for and are in receipt of a confirmed place at any one of our “in-person” training courses may be eligible for a refund. Notice must be given via email or by written correspondence:

• 30 days or more prior to the first day of the course, the customer shall be entitled to a full refund of the price of the course less £50 administration cost.
• 30 days or more prior to the first day of the course, the customer may defer to the next available course at no extra charge.
• 14-29 days prior to the first day of the course, the customer shall be entitled to a refund of 50% of the price of the course
• 14 days or less prior to the first day of the course, the customer shall not be entitled to any refund.

If, due to unforeseen circumstances, Drayton Bird Learning is forced to cancel any of its courses, they will provide a full refund or will offer an alternative date at no extra cost to the customer.

Video Subscription Courses

Customers who have bought an on-line course or product may request a refund by sending an email to refunds@draytonbird.com

Customers who have taken a subscription to the Drayton Bird Commonsense Marketing library may cancel at any time. Access will be allowed until the end of the paid for period.

Please see the money back guarantee for full details.

Satisfaction

If you are not 100% satisfied with any of the courses delivered by Drayton Bird Learning please contact us immediately. We would like to resolve the problem rather than have you unhappy with our services.

And here is a marketing tip: resolving a customer complaint can turn an unhappy customer into a powerful advocate.  This is what we want to do.